1. How can I place an order?
Simply browse our website, add your favorite toys to the cart, and proceed to checkout. Follow the instructions to enter your shipping and payment details to complete your order.
2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods. You can see all available payment options at checkout.
3. How long does shipping take?
Shipping times vary based on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-3 business days and delivered within 5-15 business days.
4. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and times may vary depending on your location.
5. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package on our website or the courier’s tracking page.
6. What is your return and refund policy?
We accept returns within 30 days of purchase if the product is unused and in its original packaging. If you receive a defective or incorrect item, please contact us immediately for assistance. For more details, please visit our Return & Refund Policy page.
7. What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please email us at [email protected] with your order number and a photo of the issue, and we’ll resolve it as soon as possible.
8. Can I cancel or modify my order after placing it?
If your order hasn’t been processed yet, we may be able to cancel or modify it. Please contact us at [email protected] as soon as possible for assistance.
9. How can I contact customer support?
You can reach us via email at [email protected], and our support team will get back to you as soon as possible.