At My Bimba Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process. Please read our policy below for details on eligibility, procedures, and conditions.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- The return request must be made within 30 days of receiving your order.
- Items that are final sale, personalized, or gift cards cannot be returned.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us – Email us at [email protected] with your order number and reason for return.
- Receive Instructions – Our team will provide return shipping instructions.
- Ship the Item – Send the product back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Processing & Approval – Once we receive and inspect the item, we will notify you about the approval or rejection of your return.
3. Refund Policy
- Approved refunds will be processed within 5-10 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
- If you haven’t received your refund after the processing time, please check with your bank or payment provider before contacting us.
4. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at [email protected] with photos of the issue. We will arrange for a replacement or a full refund at no extra cost to you.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
6. Order Cancellations
- Orders can be canceled within 24 hours of purchase if they have not been processed for shipping.
- If your order has already been shipped, you will need to follow the return process after receiving it.
7. Contact Us
For any questions regarding returns and refunds, feel free to reach out to us at:
📧 Email: [email protected]
📍 Website: www.mybimbastore.com
Thank you for shopping with My Bimba Store!